Effective Date: 1st April 2024
At nacc.ai, we strive to provide a satisfying experience for both freelancers and employers. This Return and Refund Policy outlines our guidelines regarding refunds for services rendered on our platform.
1. General Policy
- All transactions made on nacc.ai are considered final upon completion of services. However, we understand that circumstances may arise that necessitate a refund. This policy outlines the conditions under which refunds may be granted.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
- Service Not Delivered: If a freelancer fails to deliver the agreed-upon services as per the project terms.
- Unsatisfactory Work: If the work delivered does not meet the agreed-upon standards or requirements specified in the project description.
- Dispute Resolution: If a dispute arises between freelancers and employers, both parties must attempt to resolve the issue. If a resolution cannot be reached, either party may escalate the matter to [Your Website Name]’s support team for mediation.
3. Requesting a Refund
To request a refund, users must:
- Contact our support team at support@nacc.ai within 14 days of the service delivery date.
- Provide a detailed explanation of the reason for the refund request, along with any supporting documentation (e.g., communication with the freelancer, project requirements, etc.).
- Allow 5-10 business days for our support team to review the request and respond.
4. Refund Process
- Upon approval of a refund request, the refund will be processed within 7-14 business days.
- Refunds will be issued to the original payment method used for the transaction.
- Depending on your payment provider, it may take additional time for the funds to appear in your account.
5. Non-Refundable Services
The following services are non-refundable:
- Consultation fees for services that have already been rendered.
- Fees associated with projects that have been completed and accepted by the employer.
- Any promotional services or discounts that were applied during the transaction.
6. Changes to This Policy
We reserve the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage users to review this policy periodically for any updates.
7. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:
nacc.ai
support@nacc.ai
Online Website
